The Property Manager is responsible for comprehensive oversight of an assigned multifamily property (or properties) and for providing professional, courteous service in the highest ethical manner. The Level II manager is responsible for a total of more than 70 units or multiple properties. Duties include but are not limited to supervising motivating and establishing career goals for site staff; ensuring buildings and grounds are maintained in a safe, secure, and aesthetically pleasing manner; maximizing quality service to residents, adhering to the property’s annual budget; directing/coordinating leasing to maintain occupancy goals and other activities associated with property operations. The Property Manager ensures property performance to established physical and budgetary measures to meet federal/state/grant partner regulations and guidelines (such as HUD, Section 8, and more). The position requires initiative/self-starter abilities, demonstrated skill working in a fast-paced environment, prioritizing the work of others efficiently and effectively to meet budgetary constraints while accomplishing maximum benefit to clients, and handling multiple demands simultaneously with intermittent interruptions.
Working hours may vary but the customary schedule is 8:00 am – 5:00 pm with a one-hour break for lunch; however, the nature of work requires occasional evening/weekend hours and occasional overnight travel. Regular attendance and punctuality are required to maintain efficient operations and provide support to residents and staff.
Manage other on-site staff including leasing consultants, maintenance technicians, etc.
Hold daily staff meetings with employees to identify any property needs/concerns and seek solutions.
Collaborate with the HR department and Regional Manager on the resolution of personnel issues through coaching and training, progressive discipline, EAP referral, and/or termination of property staff in accordance with employment laws and company policy.
Successfully market and lease units in a timely manner in order to maintain maximum occupancy (target occupancy rate of 95% and apartment turnover target is 5 days or less).
Collect, post, and deposit income in an accurate and timely manner using YARDI Voyager rental software.
Inspect vacant apartments on a daily basis to ensure no unauthorized/unreported occupancy, check rent-ready status, or identify apartment defects that could threaten the health/safety of a neighboring resident or property.
Establish/maintain “Green/Recycling” training, facilities/receptacles to promote and ensure successful property recycling programs.
Collaborate with Resident Services volunteers/partners to ensure delivery of resident programs and support (where applicable).
Apply communication and conflict resolution skills to diffuse Resident concerns in a professional, courteous, and empathetic manner to seek resolution.
Work with the Regional Manager and/or District Manager and Regional Maintenance Coordinator to identify and schedule needed capital improvements for the property.
Assist in the preparation of the annual property budget.
Monitor property budget monthly to review purchases and control costs.
Ensure compliance with LIHTC, HUD, RD, and other programs through regular file audits, property inspection, and timely reporting.
Maintain property to ensure successful compliance with regulatory requirements (HUD, Section 8, DHCD, or others).
Create and submit property reports to the Regional Manager as required.
Collaborate with HR and Regional Manager to recruit and hire staff, ensuring that all associated procedures and paperwork are completed accurately and on time, to meet payroll and regulatory compliance requirements.
Maximize employee success by providing ongoing supervision and training to property staff and working with the Regional Manager to create and schedule annual staff development/training plans.
Implement internal assessments for quality assurance and customer satisfaction as requested/directed.
Meet recordkeeping guidelines as related to grant or regulatory funding program requirements and maintain human resources or other confidential information with discretion as required by various employment and statutory laws.
Demonstrate continuous effort to improve operations and work cooperatively with others to provide quality service.
Other duties as assigned by District/Regional Manager, or VP consistent with the skillset and duties of the position.
Education and/or Experience
Minimum of high school diploma or equivalent, Bachelor’s degree in Housing Management or related field preferred.
(South Carolina-Only) License requirement. Commission-approved, 30-hour course in Fundamentals of Property Management. Must successfully pass a property management examination.
3 years of previous experience in property management or related customer service field is required.
Knowledge of government-funded property compliance is required (HUD, Section 8, LITCH, RD, etc.).
Hours and Benefits
The compensation for this 40-hour-per-week position includes generous paid vacation/holidays/sick leave, health/dental/life/disability insurance, 403b retirement plan with company match, and more. To learn more about CHP’s employee benefits, please visit www.communityhousingpartners.org/benefits.
About the Company: CHP works to create homes and communities that are healthy, sustainable, and affordable. Our vision is healthy, sustainable communities for everyone. Building on a long-standing tradition of environmental, economic, and social responsibility, CHP is a 501(c)(3) nonprofit that works with private and public partners to develop and preserve award-winning homes and neighborhoods. Together with our partners, we revitalize communities, foster stability for our residents, and promote a healthier planet for future generations.
Community Housing Partners Corporation (CHP) values diversity of backgrounds, experiences, and perspectives among our employees, residents, and partners. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to our recruiting team at recruiting@chpc2.org, (540) 299-5477 (phone), (877) 540-8049 (fax), or 711 (TTY/TDD).
NOTICE TO THIRD-PARTY AGENCIES
CHP does not accept unsolicited resumes from recruiters or employment agencies. Without a signed Recruitment Fee Agreement, CHP will not pay any referral compensation or recruiter fee, and if a recruiter or agency submits a resume or candidate without a signed agreement, CHP may pursue and hire the candidate(s) without obligation to the recruiter or agency.