Product Manager - Tech, Amazon Music, Payments
Amazon
Full-time
On-site
Sunnyvale, California, United States
$116,300 - $201,100 USD yearly
Love music? Want to build consumer-facing products that touches the lives of millions of people? Combine your passions and come reinvent music listening with us! We’re working hard, having fun, and making history here at Amazon Music.
We are seeking a product leader to join our Amazon Music Subscriptions team to lead the Payments charter. Our team (Maple) ensures that Amazon Music Unlimited customers have a seamless subscription management experience. Our Payments' team mission is to make it easy and secure for Amazon Music customers to successfully pay for our premium service using their preferred payment method. In this role, you will be responsible for experimenting with new ideas to reduce payments-related customer churn. You will be tackling issues related to payment method declines, multi-factor authentication in EU (EU-MFA) and payment method fraud/abuse. This is a customer-facing role with an opportunity to impact the subscription behavior of millions of customers.
You will be working closely with UX Design, software engineers, Finance, Marketing, and BI to drive the program with the right balance of external vs. internal customer obsession in mind. As a Product Manager - Tech of Amazon Music Payments team, you will own large product and tech launches. As a member of the team's leadership you will lead and contribute to org planning and periodic review narratives.
Key job responsibilities
Write and deliver business requirement documents and artifacts required to enable the team's development of products, features and infrastructure
Maintain and continuously prioritize backlog and roadmap based on data and customers' needs
Write narratives to advocate for and justify product launches / changes
Plan and define the long term vision of your product areas of ownership
Build and improve a working relationship with your partners and stakeholders
Contribute to and develop the team's processes/mechanisms
Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high quality bar
About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
- Experience with payment products
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are seeking a product leader to join our Amazon Music Subscriptions team to lead the Payments charter. Our team (Maple) ensures that Amazon Music Unlimited customers have a seamless subscription management experience. Our Payments' team mission is to make it easy and secure for Amazon Music customers to successfully pay for our premium service using their preferred payment method. In this role, you will be responsible for experimenting with new ideas to reduce payments-related customer churn. You will be tackling issues related to payment method declines, multi-factor authentication in EU (EU-MFA) and payment method fraud/abuse. This is a customer-facing role with an opportunity to impact the subscription behavior of millions of customers.
You will be working closely with UX Design, software engineers, Finance, Marketing, and BI to drive the program with the right balance of external vs. internal customer obsession in mind. As a Product Manager - Tech of Amazon Music Payments team, you will own large product and tech launches. As a member of the team's leadership you will lead and contribute to org planning and periodic review narratives.
Key job responsibilities
Write and deliver business requirement documents and artifacts required to enable the team's development of products, features and infrastructure
Maintain and continuously prioritize backlog and roadmap based on data and customers' needs
Write narratives to advocate for and justify product launches / changes
Plan and define the long term vision of your product areas of ownership
Build and improve a working relationship with your partners and stakeholders
Contribute to and develop the team's processes/mechanisms
Regularly participate in stand-ups, design reviews and other meetings with engineers, and contribute to the discussion to ensure a high quality bar
About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.
- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
- Experience with payment products
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.