Principal Account Manager
CollegeVine(This is a remote position with preference given to candidates residing in the continental United States.)
Who we are
CollegeVine is an AI company with a mission to bring lifelong guidance to the next generation. Facilitated by Sage, CollegeVineΚΌs AI advisor, the platform guides millions of students with personalized advice and actionable insights and empowers students to navigate their admissions journey proactively. Meanwhile, we are also transforming recruitment at colleges, universities, and other institutions. By leveraging advanced AI agents, proprietary data, and an extensive network of millions of high school students, CollegeVine enables these institutions to hyper-personalize their recruitment activities at scale and across multiple modalities.
About the role
As a Principal Account Manager at CollegeVine, you will play a pivotal role in fostering and expanding our relationships with key institutional partners. Your mission is to predictably renew and significantly grow our customer base by establishing yourself as a strategic thought partner for senior leadership and C-suite executives. You will be at the forefront of driving massive account expansion while ensuring high retention rates and delivering exceptional value to our partners.
Responsibilities:
Strategic account management: Manage a portfolio of approximately 25-40 accounts, focusing on expansion through strategic relationships
Retention and upsell: Collaborate closely with Strategic Leads and Project Managers to swiftly identify and resolve issues with accounts showing signs of churn. Proactively identify and capitalize on upsell opportunities to enhance partner satisfaction and engagement.
Senior-level relationship building: Cultivate and maintain robust relationships with VP-level and C-suite stakeholders, presenting as a credible and trusted advisor in enrollment strategy and institutional growth.
Expertise in enrollment strategy: Serve as an expert in enrollment strategy, leveraging deep product knowledge and industry insights to guide partners in optimizing their recruitment efforts.
Versatility in leadership: Step in as an operational leader when needed, ensuring continuity and excellence in account management and partner success.
Preferred qualifications:
Prospecting and sales acumen: Demonstrated ability in continuous prospecting, pipeline development, and consultative selling. Strong skills in identifying potential opportunities, nurturing relationships, and closing deals.
Analytical and experimental mindset: A data-driven approach to evaluating performance and testing new strategies. Comfortable with analyzing metrics and iterating on methods to improve outcomes.
Product mastery and presentation skills: In-depth understanding of our products, with the ability to conduct engaging and insightful demos that align with partner needs and showcase our value proposition.
Adaptability and high standards: Thrive in a dynamic environment, adjusting quickly to changing priorities. Maintain high standards for personal and team performance, always striving for excellence.
Strong communication and integrity: Excellent verbal and written communication skills, with a strong emphasis on clarity and structure. Uphold ethical standards and foster trust through honesty and transparency in all interactions.
Why you'll love working at CollegeVine
Enjoy actually meaningful work: Spare yourself the dread of having to do mental gymnastics about your company's mission by working on something that's high impact and clearly beneficial for society.
Iterate quickly and see the impact of your decisions and hard work: You'll find that the teammates who you serve are not only appreciative, and also celebrate your ideas and innovations.
Be part of a strong consumer brand: We've been closing the guidance gap in the United States since 2013 and have one of the most valuable brands in the space. Mention you work on CollegeVine to any college-bound family and see their faces light up.
Experience remote work at its best: We claim to do remote right and can't wait to talk to you about it!
CollegeVine was originally founded in 2016 in Cambridge, MA and reaches over 20 million families annually in search of guidance. We have raised over $66m in venture funding from dedicated investors such as Morningside Technology Ventures (Xiaomi, TikTok), the founding partner of 5Y Capital, Fidelity, University Ventures, and more. In 2020, after years of being a remote-friendly company, CollegeVine became a fully remote company centered on Eastern Time with a diverse cast of team members based predominantly in the United States, but also around the world.