Operations Manager (Los Cerritos Center)

Great people make great properties. As a shopping center developer of some of the nation’s best real estate in top markets, Macerich offers opportunities to work, grow and develop your unique talents. Apply now to help us shape the future of retail real estate while building a meaningful, rewarding, and balanced career.

Macerich's official recruitment process includes interviews that may be conducted virtually over the Zoom platform, in-person at one of our malls, shopping centers, or corporate offices, or a mix of both before a job offer is made. If you have reason to suspect the legitimacy of any communication regarding open positions at Macerich, please visit our official website and contact our corporate headquarters directly.

The Position on our Team:

The Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of the property.  The Operations Manager enhances the value of the property by managing and directing all assigned direct reports or vendor-based resources to provide a pleasant, attractive, and safe environment for customers and retailers.  The Operations Manager communicates and coordinates with all other departments, retailers, corporate partners, and governmental agencies, as necessary, in order to achieve results.  It is the responsibility of the Operation Manager to ensure all Corporate Programs related to property operation are installed and working as designed. The Operations Manager partners with the Property Management team in the development and implementation of all strategic initiatives and any other mall related programs, as required.

This position is full-time and in-person at Los Cerritos Center.

In This Role, You Will:

Physical Assets

• Supervise, per agreements, all in-house and/or outsourced service providers in the routine performance of the Landlord’s housekeeping and maintenance work.


• Implement and administer all preventative maintenance programs, including all required log and records with service providers.


• Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.


• Conduct required, regular inspections of all common area facilities/systems and report results to the Property Manager.


• Review building operations and procedures and provide advise/guidance/recommendations on mechanical, and construction related issues to ensure corporate programs are being followed.


• Spot check and inspect to ensure all contracted service providers are meeting all contract provisions and Landlord standards.


• Inspect and communicate property policies and procedures to tenant to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, mall related physical issues and any special operational problems or activities. Respond to tenant inquiries, complaints and/or suggestions.


• All other duties as assigned. 

Sustainability and Energy Control

• Supervise the field implementation of the Macerich Sustainability and Strategic Energy Plan: to track and conserve energy use, protect the environment, lower utility costs, monitor and report on policies and practices, and promote social responsibility.


• Manage all energy management systems to ensure daily optimal operational efficiency. This includes ensuring that all EMS programs and systems are operating as designed, the proper operation and maintenance of the physical assets of the system, vendor software maintenance and upgrades, and the correct scheduling of lights, HVAC, all other appropriate applications.


• All other duties as assigned.

Financial

• Assist the Property Manager with the development/creation of the annual operations expense forecast and related financial goals.


• Review and approve all financial and expense documentation, as directed by company policy.


• Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within center’s operations. Focus on minimizing expenses by efficient use of work force and materials; ensure compliance to corporate procurement programs where applicable.


• All other duties as assigned.

Capital and CAM Projects

• Develop with the Property Manager all owner and capital expense forecasts. Help identify and update capital planning needs for the property.


• Maintain documentation and copies of all CAPEX, construction, and other project bids processes, as directed by company policy.


• Manage all capital and owner related construction issues/projects, reporting progress throughout project to the Property Manager.


• Actively manage the negotiation, approval, and monitoring of all executed contracts.


• All other duties as assigned.

Environmental Health and Safety (EHS) Programs

• Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tacking all aspects of the program. Communicate with tenants regarding hazardous waste, asbestos, and emergency procedures, 


• Review (with documentation) all environmental policies with mall employees and TFS Providers, to include MSDS, hazardous waste, chemical inventory, and emergency response.


• Serve as the primary role of the mall safety coordinator. Provide leadership for the company’s safety programs and policies, enforce all employee safety regulations, and conduct safety meetings with written minutes.


• All other duties as assigned.

Tenant Coordination

• Manage all tenant and landlord buildout construction projects. Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials. 


• Maintain knowledge of local building codes, permit processes and current environmental issues, as related to the property.


• Maintain working knowledge of blue line drawings and required processes, to include Autodesk Design Review.


• Conduct pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, as stipulated by Tenant Coordination.


• All other duties as assigned.

What You Bring to Macerich:

• Minimum of 7 years combined experience in facility operations and commercial construction, preferably in retail real estate sector.


• Be highly self-motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration.


• Basic knowledge of Microsoft Office, to include Word, Excel, PowerPoint, and Outlook


• Ability to learn quickly and be comfortable with internal software systems like Yardi and 24/7


• Must demonstrate/utilize professional performance in personnel management and motivation.


• Must demonstrate/utilize professional skill level in communications, both written and oral.


• Must possess a thorough knowledge of property operations, construction, and development related areas.


• Be a self-starter and require little motivation and supervision.


• Must have a valid driver’s license.


• Ability to lift up to 20 lbs.


• Ability to climb vertical ladders in excess of 20 feet.


• Must be able to read blueprints.


• All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities (and others in accordance with applicable law) to perform the essential functions of the job, consistent with applicable laws and Company policy.

Why You’ll Love Working with Us:

We know our people make us who we are, and we take pride in recruiting and retaining the best and brightest employees from all backgrounds. We recognize the value of strengthening our workforce with diverse thoughts, voices, ideas, and people. This makes our company a rewarding and energizing environment to work in.

As an employee with Macerich, you will also benefit from the following: 

• Best-in-class benefits with affordable employee contribution levels.


• Annual paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually.


• Savings accounts for your future through 401K and Health Savings Accounts.


• Participation in the Company stock program at a discount.


• 24 paid volunteer hours annually and employer charitable match benefit.


• A sense of belonging fostered by wellness, satisfaction, diversity, and inclusion.
  
  

Why Macerich

We create places where people come together. Macerich is reinventing the retail experience bringing together the best of shopping, dining, office, multifamily and experiences to meet the needs of the communities we serve. With 44 properties in some of the most vibrant, bustling cities across the country from New York to California, Macerich is setting the bar for transforming retail real estate into our vision for Regional Town Centers for everyone.

Salary

Estimated compensation for this position is:

$115,000 - 130,000 (Annual) + Bonus eligibility

The salary listed is an estimate and not guaranteed.  A salary offer will vary based on applicant education, experience, skills, abilities, geographic location, internal equity, and alignment to market data.

Our Culture of Belonging

At Macerich, we prioritize diversity, inclusivity, and equity, benefiting our employees, workplaces, and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics. For further details, refer to our Anti-Harassment, Discrimination, and Retaliation Policy. We provide reasonable accommodations for individuals with disabilities. Contact our People team for assistance.

We strive to be leaders in our industry by operating properties that prioritize responsible stewardship of our resources for the benefit of our tenants, guests, investors, employees, communities, industry partners and the planet. We are also committed to creating a diverse, inclusive, and equitable workplace where all employees can thrive. By prioritizing and investing in our employees, we create value for our workplaces and Regional Town Centers, as well as the communities we serve.