Operations Manager - Children's Health StarCenter

 JOB SUMMARY: This position is responsible for the day-to-day operations of the facility including hiring, training, and scheduling facility maintenance staff. They will assist with inventory and budget control. This position is responsible for the successful delivery of all aspects of events in order to guarantee a safe, clean facility. This person will be responsible for the maintenance of the facility’s ice, equipment, plumbing, mechanical and electrical systems. This position is not eligible for remote work.

ESSENTIAL FUNCTIONS:

• Assist the General Manager and/or Director of Building Operations with the day-to-day business aspect of managing the operations of the facility
• Control inventory of operation equipment
• Responsible for keeping the building appearance up to company standards
• Supervise ice installation and ice removal
• Manage preventative building maintenance, tasks, and projects
•  Consistently productive in leading staff, resolving issues, and driving quality workmanship, personally and with other staff
• Develop and implement goals, objectives, policies, procedures, and work standards
•  Work with third party contractors on related maintenance of the building and site
•  Demonstrate a continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service
•  Communicate mechanical repair needs to the Engineering department in a timely manner

ADDITIONAL RESPONSIBILITIES:

•  Responsible for hiring, training, and scheduling direct reports
•  Identify and assign work orders to staff
•  Assist the General Manager and/or Director of Building Operations with budget control and capital expenditure needs
•  Ensure facility readiness and smooth operation of events
•  Ensure a safe environment for all patrons and employees by following the Life Safety and Emergency Program
•  Perform manager on duty responsibilities as needed
•  Anticipate problems and recommend appropriate solutions
•  Provide clear, concise, and timely communication

JOB QUALIFICATIONS:

•  High School Diploma or G.E.D
•  A minimum of five (5) years working in the operation and/or management of ice arena facilities or similar with at least 2 years in a supervisory capacity is preferred
•  Knowledge and experience in general building maintenance and the use of maintenance equipment
•  Supervision, training, and staff management skills
• Working knowledge of electrical circuits, outlets, lighting, and lighting ballasts
•  Knowledge of internal combustion engines, hydraulic systems, and 12v vehicular systems
•  Knowledge of HVAC with ability to manipulate systems to environmental needs
•  Knowledge of Occupational Health and Safety standards
•  Self-starter with ability to analyze situations and develop solutions to problems, strong organizational skills with ability to prioritize multiple tasks and manage time effectively
•  Outstanding interpersonal skills to motivate and lead a team
•  Basic plumbing knowledge
•  Experienced in ice maintenance and installation
•  Problem solving and troubleshooting skills
•  Required certificates - OSHA 10 Hour general industry, Ammonia Safety, Crowd Management, or a willingness to obtain these certificates within six (6) months of hiring
•  Experience driving forklifts, scissor and boom lifts
•  Knowledge of Microsoft Word, Excel and Outlook
•  Able to work extended and/or irregular hours including nights, weekends, and holidays
•  Willingness and desire to learn multiple areas of the sports and entertainment business

Physical Demands and Working Environment
While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may be required to work both indoors and outdoors as required by the function and may also be exposed to adverse conditions, including inclement weather, noise, fumes, etc.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.