Operations Manager

Christenson Communities has over 1,500 Retirement Living Suites located in Edmonton, Sherwood Park, St. Albert, Red Deer, Lacombe, Leduc, Whitecourt, and Rocky Mountain House. We offer a lifestyle that is worry-free, comfortable, fun, active, and social. With different lifestyle options including independent living, supportive living, and memory care Christenson Communities is here to provide the best quality senior care services.

Benefits:

• Health Insurance


• Dental Insurance


• RRSP Matching


• Employee Assistance Program (EAP)


• Short-Term Disability


• Paid Time Off


• On-Site Parking

Key Responsibilities:

• Act as a brand ambassador, providing information on services and community resources.


• Oversee housekeeping scheduling, payroll, and audits.


• Guide housekeeping and maintenance teams to ensure quality service.


• Assist with recruitment and onboarding processes.


• Troubleshoot IT issues with maintenance support.


• Manage resident move-ins/outs and conduct inspections.


• Prepare welcome packages and review emergency procedures.


• Assess resident needs and make service recommendations.


• Build relationships with residents, families, and vendors.


• Oversee building operations, including suite turnovers and contractor management.


• Respond to emergencies and coordinate with relevant parties.


• Handle invoicing and maintain financial records in Yardi.


• Manage general administration and resident files.


• Promote team spirit and contribute to budget planning.


• Attend residents' meetings to address concerns and suggestions.


• Develop and implement safety programs and staff development initiatives.


• Communicate regularly with residents and families.

Qualifications:

• Minimum 3 years in a supervisory or management role


• Business Administration diploma/degree preferred


• Experience with seniors or individuals with disabilities is an asset


• Proficient in Microsoft Office


• Strong customer service and communication skills


• Excellent organizational and multitasking abilities

Bona-fide Requirements

• Required to be on-call.


• A current and clear Criminal Records Check with Vulnerable Sector


• Able to travel <25% in Alberta for training and to support other sites when needed.


• Class 5 Driver's license and own vehicle.

Disclaimer                                                                                                                                                                      

This job description indicates representative responsibilities and specifications of the position only and should not be considered to necessarily represent all responsibilities and specifications of the position.  The incumbent may perform other duties as assigned, which are not specified in this description.  A review and update of this job description will take place at the yearly performance review.