IT Specialist

Pay Rate:

The annual base salary range for this position $59,500 - $80,750. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills.

Position Location: Hybrid On-Site and Remote at either Battle Creek, MI, Richmond VA, Fort Belvoir, VA, Philadelphia, PA, New Cumberland, PA, Tracy, CA, Columbus, OH, or Dayton, OH.

Telework/Work-from-Home Authorized:

Yes – When Authorized/Hybrid

About the Role: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.

Additional Responsibilities Include, but are not Limited To:

• Diagnosing and resolving problems in response to customer reported incidents


• Planning and analysis of work processes


• Researching and reporting trends and patterns of problems


• Developing training materials


• Performing computing/information system training sessions


• Developing and maintaining problem tracking databases


• Installing, troubleshooting, and maintaining hardware and software


• Performing backup and recovery operations


• Consulting with users to identify needs and requirements


• Conducting feasibility studies and trade-off analyses


• Preparing business cases


• Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA’s eProcurement system(s).


• Perform other duties, as assigned

Experience Requirements:

• Six (6) years of progressive experience in the field of Information Processing
  
  
  
  • Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, and
  
  
  • Two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
  
  
  
  

Certificate, License, and Registration Requirements:

• Computing Environment: From most current DLA approved Computing Environment Certification List


• DLA CE Cert IA Role/Function: Server Admin M (Cloud or Microsoft / Linux Operating System per DLA Approved CE)

Other Required Skills & Abilities:

• If job duty assignment requires “Privileged” access, must possess the following:
  
  
  
  • Sensitivity Level: IT-I Critical Sensitive
  
  
  • Clearance: Secret
  
  
  • IA Level: IAT II or IAT III
  
  
  
  


• 8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require “Privileged” access


• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.


• Must be proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.

Security Clearance Requirements:

Sensitivity Level: IT-I Critical Sensitive

Secret Clearance

US Citizenship Requirements:

This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.