Aquestia USA is a leading provider of hydraulic control valves and fluid management solutions, serving diverse industries including Waterworks, Fueling, Fire Protection and Industrial markets. Position Overview: The IT Manager provides technical support to company employees and is responsible for analyzing, designing, purchasing, installing, and maintaining all computer systems and equipment. Key Responsibilities:
In all actions support Aquestia’s quality policies, safety policies and core company values of Fairness, Honesty, and Integrity.
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Responsible for PCs, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc).
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding of new users.
Keep inventory of all equipment, software, and license users.
Install, configure, and upgrade PC software.
Assist with system administration activities on all computer systems.
Assist with performing preventative maintenance procedures; and performing system troubleshooting to isolate and diagnose common system problems.
Analyze and implement improved and advanced technological solutions.
Analyze system usage; and investigate opportunities for performance improvement.
Investigate and thoroughly understand developments in systems administration and computer technology.
Assists with building, installing, deploying, and upgrading system hardware and software components as required.
Assists with training and problem-solving as needed.
Performs other related duties as assigned by management.
Qualifications:
Must possess working knowledge of and direct experience with operating system configuration files and hardware/software interoperability issues.
Commitment to excellence and high standards.
Excellent written and oral communication skills.
Strong organizational, problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Acute attention to detail.
Ability to work independently and as a member of various teams and committees.
Proficient in all Microsoft Office products and production and workflow systems.
Proven ability to manage multiple projects and meet deadlines.
Creative, flexible, and innovative team player.
Ability to work on complex projects with general direction and minimal guidance.
Working knowledge and understanding of the basic principles, theories, concepts, and practices in the applicable area of engineering/technical specialization.
Good judgment with the ability to make timely and sound decisions.
Physical Requirements:
Ability to sit or stand for extended periods of time.
Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor including, but not limited to, eye, ear, and foot protection.
May occasionally lift and /or move up to 10-50 pounds.
Company Benefits:
Health, dental, & vision insurance.
Flex Benefit Plan – health and dependent care.
HSA.
Company-paid life insurance. Voluntary-based life insurance.
Company-paid telehealth benefit.
Company provided Employee Assistance Plan.
Supplemental Aflac insurance.
401(k) plan with company match. Fully vested after 31 days employment.
PTO benefit.
Eleven paid holidays, including employee birthday and anniversary.
Aquestia USA is an equal employment opportunity employer.