Information Technology Technician

COMPANY DESCRIPTION

Medgene Labs helps veterinarians and producers protect livestock with precisely constructed immunological products and services. Applying a strategy of continual diagnostic surveillance and data analytics to the practice of immunology, creating vaccines for the disease at hand quicker and more precisely than previously possible. Medgene Labs has a single mission: To be a world-class Immunological Services Provider™ for leading livestock producers and their veterinarians.

JOB DUTIES

As a key member of the Information Technology team, this role will report to the Information Technology Manger and will be responsible for the following:

• Assist the maintenance, configuration, and optimization of the organization's IT infrastructure, including servers, networks, and software applications.


• Help enforce the security of IT systems and data by implementing best practices, conducting regular security assessments, and adhering to relevant regulations and compliance standards.


• Maintain effective communication channels with third-party vendors, including the third-party helpdesk team, to facilitate seamless collaboration.


• Provide technical support to resolve complex IT issues, troubleshoot hardware and software problems, and assist end-users as needed.


• Support the development and upkeep of disaster recovery and business continuity plans, safeguarding the organization's ability to rebound from disruptions effectively.


• Collaborate with cross-functional teams to identify technology needs, evaluate solutions, and implement


• Maintain an inventory of IT assets, including hardware, software, and licenses.


• Track asset lifecycles, conduct audits, and ensure compliance with licensing agreements.


• Aid in asset management strategies to optimize resource utilization and cost-effectiveness.

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).


• Experience in IT support role is preferred.


• An understanding of cybersecurity best practices, risk management, and data protection regulations.


• Familiarity with cloud computing (AWS, Azure, Google Cloud) is a plus.


• Excellent problem-solving and communication skills.


• Industry certifications such as CompTIA Security+, or Microsoft Certified System Administrator (MCSA) are a plus.


• Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.


• Ability to stay current with industry trends and advancements and make recommendations for continuous improvement.