Information Technology Coordinator

Do you love all things IT? Do you enjoy helping people? Do you have a passion for making a difference in your community? Lake Sunapee Region VNA is looking for an IT Coordinator to support staff as they care for patients in the community setting.

The Information Technology Coordinator is responsible for the management and implementation of the technology infrastructure for the Agency. These functions include but are not limited to management of information systems, security, updating systems, and supporting and educating staff in the use of both hardware and software. Maintains workstations, iPads, iPhones, peripherals, internal and external software programs, network files and security, servers, and generates reports as requested. This position also works with external vendors for outside support of telecommunications, servers, and electronic medical record software.

This position is an in-house position, Monday – Friday, 8am – 4:30pm. Salary commensurate with experience.

Responsibilities of the IT Coordinator:

• Assure the proper functioning of the computer network, assessing and troubleshooting problems, consulting with hardware, software representatives, and outside IT vendors when necessary, installing software, and assuring/providing regular maintenance of the workstations, laptops/iPads, and printers
• Install and configure hardware/software on new and existing computer systems
• Ensure updates are applied in a manner that promotes availability, reliability and sustainability
• Create/generate specific reports as requested especially for statistical analysis
• Serve as Security Officer to assure compliance with HIPAA regulations
• Maintain the telecommunication system, working with vendors to assure proper functioning and cost effectiveness
• Performs end user troubleshooting and maintenance of the system
• Keeps system configuration and phone list documentation current
• Develop training standards for computer, telecommunications and security systems and assures their implementation
• Provide ongoing training of staff, offering advice and assistance on how to use software and complete projects most efficiently within the scope of current hardware/software availability
• Research new computer software/hardware to keep current with advancing technology and to assure efficient agency operations
• Participate in equipment selection, prepares the necessary data for bids/proposals and coordinates installation
• Work with staff and management to assure an efficient flow of paperwork/electronic data throughout the agency
• Responsible for IT Help Desk items
• Principal on-call agent for IT related issues with backup provided
• Participate in meetings and on committees as needed
• Engage in respectful communication (both verbal and written) with team members, patients, family members, and the community
• Adhere to agency wide policies
• Other duties as assigned

Qualifications of the IT Coordinator:

• Technical degree or certification, or relevant number of years’ experience, required
• Healthcare IT experience preferred
• Required experience in Microsoft systems and Network administration
• Excellent communication skills necessary (verbal and written)

Requirements of the IT Coordinator:

• Proof of Flu vaccination
• Reliable transportation
• Active driver's license
• Automobile insurance
• Physical exam within the last year
• TB test

Lake Sunapee Region VNA & Hospice is a mid-sized agency, providing home health care, hospice, palliative and personal care services to people of all ages in 32 towns in the Lake Sunapee, Connecticut Valley and Upper Valley regions of New Hampshire.

Lake Sunapee Region VNA is an Equal Opportunity Employer.