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This position is responsible for performing a variety of human resources functions as it relates to the daily operations of the Human Resources department. This position frequently interacts with high level contacts and has exposure to sensitive information necessitating the use of confidentiality, tact, diplomacy, discretion, and judgment. This position is also responsible for corporate communications and to coordinate in-house training activities in conjunction with management and safety team. This position reports to the Director of Human Resources.
Essential Duties and Responsibilities:
Human Resources (50%) / Training (35%)
- Assist employees with personnel-related matters including payroll, benefits and policies.
- Collaborate with internal and external resources and agencies on HR matters.
- Assist with processing new hires for background checks, pre-employment physicals, tax forms and other legal documents.
- Assist with employee relations matters and advise management on various issues.
- Maintain confidentiality and serves as a trusted advisor for managers and employees.
- Answer employee questions and provide clarification on policies and procedures.
- Manage recruitment process by posting advertisements, screening applications/resumes and making referrals of applicants to departments.
- Coordinate employee benefits, including short term and long-term disability, health/dental/vision insurance, COBRA, FMLA, Work Comp, flexible spending accounts, employee assistance programs and life insurance.
- Assist in the development and implementation of human resource policies and maintain an up-to-date employee handbook.
- Assist HR Director with various HR related tasks and responsibilities.
- Assist with the coordination of training, management development, and succession planning.
- Develop courses to meet the Authorities training needs, including certification programs. Coordinate training and educational activities with managers, supervisors, and safety team.
Communications (15%)
- Perform public/media relation duties as needed; research, write, and edit communications, releases and speeches; receives, researches and responds to requests from the public or media.
- Work with the General Manager, directors, and others to provide timely information to wholesale customers, the public, and the media related to water quality events and concerns, construction and maintenance impacts, water service limitations, etc.
- Manage communications to Authority employees on behalf of the General Manager to include website content and design, an e-newsletter, employee wellness activities, employee safety, and other employee communications; create ideas, research topics, work with other staff to collect information, write stories, take pictures, and oversee the design and layout.
- Assist with ongoing and specialized Authority Board projects including citizen communications, resolutions, proclamations, awards, and certificates.
- Create, develop, and manage content for the Authority website. Develop and implement animations or video for website; maintain and update all website information.
Minimum Qualifications Required:
- Bachelor’s degree in Human Resources, Education, Training, Communications, Business or Public Administration, or related field.
- Two (2) years of skilled experience in a public or utility training and/or communications capacity providing broad exposure and practical experience in a broad array of multi-media communication forums, with demonstrated written and verbal language skills; or an equivalent combination of education, training, and experience.
- Minimum of two (2) years of experience providing support in human resource environment.
- Knowledge of the objectives and ideals of human relations, with thorough understanding of communications programming applicable to demographically and culturally diverse groups.
- Experience in training administration, coordination, and logistics support, including Learning Management System (LMS) administration.
- Excellent written and verbal communication skills.
- Ability to coordinate multiple projects simultaneously with little or no supervision and work effectively in a team environment.
- Exemplary customer service and time management skills.
- Ability to establish and maintain effective working relationships and communications with co-workers, internal/external customers, management and the public.
- Knowledge of the principles, theories and techniques applied to dissemination of mass communications in a public-sector environment.
- Knowledge or ability to understand pertinent federal, state and local rules, regulations, ordinances, and other regulatory standards applicable to the work.
- Knowledge of computers and software applications, desktop publishing and basic HTML, operating systems, and computer networks with advanced proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe.
- Knowledge of multimedia design, programming and technology.
Full Position Range: $67,8962 - $105,186
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