Home Health Administrative Assistant
Principle Choice Home Healthcare
Full-time
On-site
Oklahoma City, Oklahoma, United States
PRINCIPLE CHOICE HOME HEALTHCARE
Home Health Administrative Assistant
Who We Are:
Principle Choice Home Health partners with patients and families to provide comprehensive care in a compassionate atmosphere. We make a difference in our clients' lives by bringing hope, health and healing in the place that matters most - home.
We deliver exceptional care to our clients and their families that consistently exceeds expectations, while at the same time fostering a culture and environment that provides our team members with an incredible work experience.
Principle Choice is Different:
Compassion - We deliver compassionate care by attentively listening to our clients' needs, addressing all concerns, and providing emotional support and empathy during each step in their care.
Advocacy - We advocate for our clients by empowering them to be an active partner in their care and ensuring all treatment options are thoroughly explained, leaving our clients with the confidence to make well-informed decisions.
Principle Choice Home Health (PCH) is looking for self-motivated, confident, and accountable people to join our team and help us share our mission and values with everyone around us.
Position Purpose:
Under the supervision of the Home Health President, the Home Health Administrative Assistant is responsible for providing administrative support to ensure the efficient operation of the home health office. The Home Health Administrative Assistant provides administrative and office support for associates and customers through various organizational and communication tasks. All assigned duties are completed accurately and delivered with high quality in a timely manner. They will serve as a resource for information relating to the company’s services. Accountable for communicating any barriers to completing assigned duties to their supervisor.Organization:
This position reports to the Home Health President.Essential Job Functions include the following.
- Administrative Support: Manage patient records, handle phone calls, and perform general office duties.
- Provide administrative support to the PCH, to include assisting with expenses, emails, and calendar coordination.
- Billing and Insurance: Assist with billing processes and insurance claims.
- Communication: Act as a liaison between patients, families, and healthcare providers.
- Compliance: Ensure all activities comply with healthcare regulations and standards.
- Maintains confidentiality of all information pertaining to clients, families and associates.
- Personally greet individuals who visit the branch office and direct them to the appropriate person.
- Prepare and coordinate general and role-specific orientation and onboarding for new hires according to established guidelines, in conjunction with PCH Leadership and supervisor.
- Enhances service reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Greet and assist PCH visitors in coordination with the Office Manager to properly direct them to the healthcare department.
- Answer dedicated phone lines promptly and courteously; utilizing all healthcare protocol requirements provided to ensure urgent calls are promptly transferred to dedicated healthcare providers. Takes thorough and timely messages for non-urgent calls.
- Manage incoming and outgoing PCH mail and packages, in coordination with the office manager.
- Manage PCH supplies and durable medical equipment supply levels, as needed.
- Maintain a current supply of office forms and supplies, orientation packets, assessment packets, etc.
- Maintains positive and effective communication with all associates and customers.
- Maintain positive relationships with outside vendors; research vendors as required for specific PCH needs.
- Assist with promotional ordering and maintaining products for healthcare events, as needed.
- Assist with patient and employee appreciation events.
- Assist in managing patient records, and provider schedules, and coordinating timely scheduling of services in coordination and under the direction of PCH leadership.
- Work with various departments on varying needs, utilizing strong coordination and communication methods.
- Have a general working knowledge of Microsoft Office Suite
- Manage fax distributions and other paperwork needs.
- This position will be an in-office position.
- Other duties as assigned.
Knowledge & Experience:
- High School Diploma or GED
- Minimum 1+ year(s) professional experience in the Home Health setting, preferred.
- 1-2 years preferred work in an office setting
- Medical knowledge, patience, compassion, kindness, critical thinking skills, knowledge of infection control practices, stamina, and physical endurance, observational skills, knowledge of occupational hazards and safety rules, communication skills, leadership, empathy
Physical Activity:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The work requires moderately heavy physical exertion on a regular and recurring basis such as: extensive driving. While performing the duties of this job, the employee is regularly required to use hands to finger, to handle or feel, and talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. • General office.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Principle Choice Home Healthcare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.