Fulfillment Operations Manager

We’re Cart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.  

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.  

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you. 

Cart.com Fast Facts: 

• 6,000+ customers worldwide 

• 1,600+ employees globally 

• 14 warehouses nationwide, totaling over 8 million square feet of space 

• Our software lists $10+ trillion in product value across channels 

• Our digital and physical operations support $8+ billion in Gross Merchandise Value  

Our values: 

Cart.com is building a company that is committed to living out these 6 core values: 

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about. 

• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems. 

• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story. 

• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community. 

• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast. 

• Remember to be human: We work hard, but we leave room for the people, places and things that we love. 
   

This position is open to applicants or individuals who are located in or around Groveport. OH and willing to work 1st or 2nd shift.

The Role:  

Reporting to the Director of Operations, the Fulfillment Operations Manager is a key leadership role in our growing 3PL operation which includes E-commerce and Wholesale customers. Key responsibilities will be to manage a multi-client operation to include DTC & B2B. This position will be responsible for approximately 20+ team members.  
 
You will be responsible to develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations, including picking, packing, shipping, inbound receiving, and consolidation operations.  The ability to motivate a performance driven team and be customer service driven, is a must.  Potential shifts include first, second and weekend shift. 

What You’ll Do: 

• Maintain records on working hours and meet financial projections of team 

• Consistently review operations and recommend and implement improvements as cleared by upper management. 

• Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost. 

• Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily. 

• Drive efficiency in operations by continuously improving current processes and practices. 

• Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations. 

• Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.  

• Create and maintain departmental spreadsheets of performance, cost per piece and accuracy. 

• Promote a safe working environment.  Report all incidents and injuries. 

• Perform other duties as assigned. 

Who You Are: 

• A leader with the ability to influence 

• A high level communicator both orally and written  

• Able to multi-task and adapt to a changing environment 

• A Problem Solver 

• Team oriented with strong interpersonal skills 

What You’ve Done: 

• 5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns 

• 3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.  

• Systems experience with WMS, OMS, Excel, and other Office applications.   

• High School diploma or GED. 

Top candidates will also have: 

• You have successfully utilized data to support decisions and drive success in your responsible areas  

• Prior 3PL operations experience.  

• Prior B2B wholesale experience