Foundation Team Claims Consultant

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent. 

• We are investing in the Claims Consultants of the future.
• Unique opportunity to build your career in Life Insurance.
• Join Australia’s No.1 Life Insurer, TAL!

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go?

Recruiting now for a start date of Monday 13th January 2025.



The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals under their policies who are at their most vulnerable (sick or injured) efficiently, fairly, and honestly. As a part of the role, you will at times interact with a variety of customers, doctors, accountants, lawyers, rehabilitation experts with a goal to make decisions.

It is different every day. We recognise that when our customers come to us with a claim, they’re setting out in a direction they didn’t expect. As the experts, our Claims team offers guidance and support and help them navigate something they’ve probably never experienced before. We make sure we’re providing clarity and certainty every step of the way.

Are you a purpose driven individual who is passionate about supporting community during their time of need? Do you like analysing different sources of information and genuinely enjoy helping people by understanding their needs and situation?

We’re looking for talented individuals with transferable skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians. There are no specific requirements or qualifications, we find the most successful applicants come from a diverse background with a willingness to learn and pursue a new career in Insurance. Here are some examples:

• Teaching, Nursing and allied health, physiotherapy, chiropracting, remedial massage or sports injury
• Counselling or psychology
• Accounting, legal, finance and tax professionals
• Customer service/administration, Leadership, Project management, Product, Underwriting,
• You may also have a background in Work Cover, CTP, health, or other professions which are we haven’t noted!
• Tertiary qualifications will be highly regarded but not essential, we will consider all work backgrounds.

If you are customer focused, analytical, curious, organised, logical, reliable, flexible and want a role that will grow into a professional career, please apply!

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here.   

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.  

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.  

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.  

We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. 

#LI-Hybrid #LI-Claims #InsuranceClaims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.