Facility Manager/General Manager

Requirements:

• 50+ hours a week


• Manage the club's revenue and expense goals.


• Maintain RetroFitness’s high level of customer service.


• Responsible timely resolutions of all escalated issues.


• Oversee all program revenue and expense goals and implement and support company programs and promotions to help generate new sales leads for optimum new membership growth.


• Hire, train, motivate, direct, coach and evaluate all club employees.


• Maximize member retention by ensuring high levels of customer service, cleanliness, and a variety of innovative and educational programs, continual upgrades and responsiveness to member feedback.


• Ensure that the club meets all RetroFitness’s standards for cleanliness, maintenance, safety, security and physical plant operations as well as business and financial management.


• Maintain current knowledge of key competitors.


• Ensure club participation in local community events.


• Manage Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures as outlined in the Operations Manual are followed at all times.


• Budgets and Schedules Front Desk, Child Sitting, and Maintenance staff coverage.


• Ensures that all staff are wearing proper attire.


• Manages and controls all gym “Tours” with potential members.


• Monitor the Club prospect system online for potential members.


• Monitor the Club email system and serve as a liaison for the owners.


• Maintain the Club Kiosk system, setting up promo codes, plans and reviewing que.


• Set daily goals for all profit centers, by shift and participates in obtaining the daily goals.


• Manages all aspects of inventory; entering, audits, ordering, reconciling incoming merchandise, etc.


• Serves as a liaison with the owners.