Engineering Operations Manager

About the Company

Established in Taiwan in 1974, Foxconn Technology Group (Foxconn) is the world’s largest electronics manufacturer. A Fortune 20 company and leading technology solutions provider, Foxconn continuously leverages its expertise in software and hardware to integrate its unique manufacturing systems with emerging technologies. By capitalizing on its expertise in Cloud Computing, Mobile Devices, IoT, Big Data, AI, Smart Networks, and Robotics / Automation, the Group has expanded its capabilities into the development of new key industries (electric vehicles, digital health, and robotics) and emerging technologies (AI, semiconductors and next-generation communications), which are key to driving its long-term growth strategy and the expansion of Foxconn’s four core product pillars: Consumer Products, Enterprise Products, Computing Products, and Components and Others.

D Group is a business group within Foxconn with a global footprint that includes more than 50,000 employees spanning China, Taiwan, the U.S., Mexico, and more than 10 other countries. D Group leverages expertise in R&D, manufacturing, supply chain management, after-sales services, end-of-life recycling, and strategic investments to provide customers with end-to-end, one-stop solutions across the industrial chain. D Group’s current portfolio of products and services includes IT products (computers, printers, printer cartridges, monitors) as well as Electric Vehicle modules and batteries.

Primary Function:

This role is responsible for managing and coordinating a cross-functional contract manufacturing team through the complete lifecycle of a customer’s product.   As an operations manager, you will work with our engineering technicians to satisfy clients' needs. 

Duties and Responsibilities:

• Serves a direct contact with customers and with the internal BU.
• Liaison between customers and operations.
• Team leadership for internal cross-functional teams (NPI, SQM, Production)
• Comprehends customer's expectations as defined in related Contracts, RFQ's, RFP's,
• SOW's, or verbal requests
• Develops cost quotations, as required, for RFQ's, RFP's, SOW's, and verbal requests
• Generates project plan (roadmap/ Gantt chart) with key milestones for the site process
• implementation (initial start-up)
• Communicates Program's Key Business Metrics/ Goals/ Objectives, Implementation
• roadmap, and reporting requirements
• Sets goals and objectives for the Program in collaboration with Customers, Operations, and
• the respective Business Unit
• Execute cost reduction and/or continuous improvement activities to ensure low cost,
• profitable, and high customer satisfaction results
• Monitors Program's financial performance to ensure revenue and profit margin goals are
• attained.
• Monitors Program's performance to customer's expectations and works with Operations
• to correct when deficient
• Works with Operations to develop Corrective Action Plans for business metrics that are
• not achieving minimum acceptable performance and ensuring the Plan is met
• Communicates Corrective Action Plans to customers when performance is below expectations (Proactive versus Reactive in scope). 
• Perform other duties as assigned.
• Required Education
• Bachelor Business Management or related degree

Required Experience

• 3+ years of program management experience
• 5+ years of operations management
• Experience working independently and as part of a team to solve difficult technical, business, cost, and schedule challenges
• Experience with team building and coordinating