Elite Account Manager

Hello and Kia Ora!

Start your game...

Entain Australia & New Zealand are fearlessly revolutionising the racing and wagering industry. We are unwavering in our commitment to delivering outstanding and memorable customer experiences, continuously seeking ways to grow our business and expand our markets beyond conventional boundaries. Our Elite Services team form a vital part of our organization and are continually growing to meet the desired quality of service for our valued customers. Our team's key focuses are customer retention, business growth, and customer relationship management.

We are looking for an Elite Account Manager to deliver top-tier service to a portfolio of Elite customers. Central to your role will be the hosting of racing and sporting events, revenue and wagering turnover management, and the ownership of well-established customer relationships. Throughout your career you've mastered the craft of customer relationship management by building authentic relationships through your personalised approach. Pair this with your passion for sports and horseracing and you may have just discovered a career of your own design.

Entain will proudly immerse you in the world of horseracing, sport, and wagering. Our Elite customers will place a high level of trust and value in their relationship with you. Therefore we would like to ask that you please include a Cover Letter with your application, outlining your interest in this industry. This is your opportunity to showcase your knowledge of sports and horseracing and to help give us insight into your enthusiasm and suitability for the role.

Where and how you can work...

We have offices in Auckland, Wellington, Darwin, Sydney, Melbourne and Brisbane. This role will be based in Wellington with a Tuesday to Saturday working week. We value a flexible work environment and support a hybrid working model, ensuring we achieve work-life balance and individual preferences.

Your day-to-day...

• Revenue and Wagering turnover management: Monitor customer turnover and revenue. Successfully drive activities to meet monthly turnover or revenue targets and where possible look to maximise these opportunities. Always apply a continuous improvement mindset to identify new opportunities to increase turnover or revenue growth.
• Management of customer relationships: Be seen as the trusted advisor and subject matter expert to the customer through ownership of the relationship between the TAB and customer. Look to implement actions that add value and develop further strength to the relationship enabling successful outcomes not only for the customer but our wider business
•  Manage Elite customer events: Oversee hosting opportunities at premier race meetings and premium sports events delivering events of the highest quality. Use the hosted events programme to retain and entertain the customer. Assist with post event reporting highlighting key customer themes or trends to consider in future engagements 
•  Customer Focus: The customer must be the front and centre of what you do. Apply actions that promote strong customer focus and standards. Be proactive. Continually look for innovation and improvements to the customer experience through the work that you do. 

You're a match if you ideally have...

• 5+ years experience in a customer relationship role, with proven success at a high performing level.
• Knowledge and passion for NZ horseracing, sport, and wagering is essential.
• A customer centric approach with expertise in building relationships with a diverse customer base.
• A deep level of care for your own personal brand, as well as our organisation's reputation and customer experience.
• Strong attention to detail, a strategic approach, and excellent critical thinking skills.
• A motivated communicator with outstanding verbal and written communication abilities.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more. 

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports.

Entain Lifestyle...

• Paid Medical Insurance: Get covered with Southern Cross medical insurance for you and your family!
• Dedicated Training Plans: Power up your professional growth with our exclusive training programs.
• Hybrid and Flexible Working: Work hard, play smart!
• Birthday Bonus: Take a breather on your special day, courtesy of us. It's your day to shine!
• Be You: Express yourself! We celebrate your unique individuality, creating a supportive and inclusive work atmosphere.
• Office Fun: Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun!
• Social Butterflies Welcome, join our clubs and dive into exciting activities regularly!

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.