Join Forms Express as a Customer Success and Administration Specialist in Geelong, Victoria!
Forms Express is a progressive and thriving business located in Geelong. Supplying innovative electronic and printed document creation services to the government, corporate and SME sectors with a sizeable customer base throughout Australia and NZ. Β
Forms Express is a leading fintech company providing comprehensive revenue solutions tailored for local government clients. We specialize in streamlining financial processes, offering a full suite of services from invoicing and payment processing to customized forms and digital solutions. Our cutting-edge technology and innovative approach empower local governments to manage their revenue streams more efficiently and effectively. Now operating under the Aspire Software portfolio, Forms Express is committed to delivering exceptional service and support as we continue to lead the way in the fintech industry.
Forms Express is seeking an enthusiastic and detail-oriented Customer Success and Administration Specialist to join our dynamic team. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Operations Manager.
If you are based in Geelong or looking to move to Geelong - this could be your chance!
Here is a little window into our company: Forms Express is a premier provider of document management solutions dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.
Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoftβs global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!
What your day will look like:
Customer Interaction:
Client Support:
Order Processing and Invoicing Assistance:
Level 1 Support:
Collaboration with Operations:
Documentation and Reporting:
Customer Onboarding and Continuous Learning:
About You:
Why Forms Express?
For information about Forms Express, please visit our website at www.formsexpress.com.au
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.