Position Overview:
We are seeking an experienced Customer Service Specialist with a strong background in the construction or industrial/manufacturing industry to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client relationships, and ensuring a high level of customer satisfaction. This role requires an understanding of the industry-specific needs and challenges, along with the ability to communicate effectively with a wide range of customers.
Hours: Monday-Friday 8am-5pm
Responsibilities:
- Customer Support:
- Provide prompt and professional responses to customer inquiries via phone, email, and other communication channels.
- Address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate departments.
- Order Management:
- Process customer orders, ensure accuracy, and monitor the order fulfillment process.
- Coordinate with production, shipping, and logistics teams to ensure timely delivery of products.
- Communicate order status updates and any potential delays to customers.
- Client Relationship Management:
- Build and maintain strong relationships with key customers in the construction or industrial/manufacturing sectors.
- Understand customer needs and provide tailored solutions to meet their requirements.
- Follow up on customer feedback and ensure continuous improvement in service delivery.
- Documentation & Reporting:
- Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
- Prepare regular reports on customer service activities, including metrics on response times, issue resolution, and customer satisfaction.
- Industry Knowledge:
- Stay updated on industry trends, product knowledge, and best practices in the construction or industrial/manufacturing sectors.
- Leverage industry insights to provide informed advice and recommendations to customers.
$20 - $25 an hour