Customer Service Specialist
Job Overview
Leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a customer-focused Customer Service Specialist.
In this role, you will serve as the primary point of contact for customers, offering exceptional support and resolving inquiries effectively.
Primary Responsibilities
- Respond to customer inquiries via phone, chat, and email in a professional and friendly manner.
- Provide accurate details regarding products and the status of orders.
- Support customers in making purchases, processing returns, and managing exchanges.
- Work collaboratively with various teams to achieve customer satisfaction.
- Keep comprehensive records of customer interactions in CRM system.
Qualifications
- Prior experience in customer service, call center, or similar position.
- Exceptional verbal and written communication skills.
- A customer-oriented approach to problem resolution.
- Knowledge of CRM platforms is a plus.
Customer Service Positions Offer
- Competitive hourly salary based on experience.
- Full benefits package that includes health, dental, vision, and paid time off.
- Flexible work from home schedule.
- Employee discounts on a wide range of our products.