Customer Service Representative

About Halliburton:

Halliburton is one of the world's largest providers of products and services to the energy industry. With a history of innovation and a commitment to delivering exceptional value, we are dedicated to helping our customers maximize their performance and efficiency. Join our team and contribute to solutions that help drive the energy industry forward.

Position Overview:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for customers, providing excellent support and ensuring a positive experience. This role is pivotal in maintaining customer satisfaction and building strong client relationships.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information about Halliburton’s products, services, and solutions.
• Resolve customer issues efficiently, escalating complex matters to the appropriate teams when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Process orders, provide updates on order status, and assist with billing or account-related queries.
• Monitor and respond to customer feedback to ensure satisfaction and loyalty.
• Continuously update knowledge of Halliburton’s offerings and industry trends.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service, preferably in the energy or industrial sector.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM tools and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Customer-oriented mindset with a focus on delivering exceptional service.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• The chance to work with a global leader in the energy industry.

How to Apply:

If you’re passionate about providing outstanding customer service and want to be part of an innovative team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and interest in the role.