Customer Service Representative

As a Customer Service Representative for Spee-Dee Delivery, you are responsible for receiving, investigating, and responding to all customer inquiries regarding shipments, service and concerns.

Hours and Wages:

• Monday-Friday, 9:00AM-6:00PM


• Starting wage: $16.00-$18.00 per hour, based on experience

Duties and Responsibilities:

• Confers with customers via telephone or email in order to trace packages, arrange deliveries or to obtain details of complaints or compliments


• Contacts customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments


• Acts as a liaison between customers and drivers to resolve delivery issues


• Communicates with the claims department and branch managers to resolve discrepancies


• Retrieves manifests and other shipper information to aid the process of tracing shipments


• Documents and records mis-deliveries, follow-ups, and alternate delivery addresses


• Obtains customer feedback information


• Performs other duties as assigned

Experience and Qualifications:

• High School diploma or equivalent required


• Customer service, administrative, or clerical experience preferred


• Excellent verbal and written communication skills


• Work requires excellent attention to detail and accuracy


• Work requires basic computer knowledge


• Professional telephone etiquette and good listening skills


• Prolonged periods sitting at a desk and working on a computer and telephone


• Must be able to lift up to 15 pounds at times

Benefits:

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) plan, Quarterly Bonuses, and more.

EEO and Affirmative Action Statement

Spee-Dee Delivery Service, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.