Description:
Engineous Group Inc, is a reputable company that specializes in providing safety solutions for businesses across various industries. We are currently seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR at Engineous Group Inc, you will be the primary point of contact for our valued customers, ensuring their satisfaction and addressing their inquiries and concerns in a professional and timely manner.
In this role, you will handle a variety of customer service tasks, including answering incoming calls, responding to emails and live chats, processing orders and returns, and resolving customer issues. You will also maintain accurate and up-to-date customer records and contribute to improving our overall customer service experience.
Job Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Job Skills:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree