Customer Service Representative
TX233- Competitive Compensation
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Basic Math Skills
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid driver’s license and reliable transportation required.
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and design software
- Ability to work flexible hours.
- Some supervisory skills preferred.
- Notary Public certification may be required.
- Bi-Lingual is a plus (Spanish)
- Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Assists customers with their product and service need in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
- Opens and closes the center, cash register, and other center systems
- Assists management in maintaining, ordering, and stocking inventory
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes
- Captures, complete tasks, and organizes Virtual Mail
- Assist with print jobs and printed items, i.e. copies, signs, banners, booklets, poster, vinyl stickers, cutting, collating, assembly.
- Assist in Custome t-shirt and promotional product fulfillment.
- Must be able to stand behind a sales counter for extended periods of time.
- Must be able to lift at least 50 pounds.
- Must be able to communicate clearly with customers by email, by phone, and in-person.
- May be required to operate a motor vehicle.
- Must perform all duties in a safe and efficient manner.
Compensation: $12.00 - $15.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.