Customer Service Manager

Welcome to the Golf Ranch, where every guest interaction drives us closer to exceptional hospitality! Located in Lee's Summit, we pride ourselves on delivering unparalleled experiences for golf enthusiasts of all levels. If you thrive on creating memorable guest experiences and are passionate about hospitality, then this role is for you. Join us in shaping unforgettable moments for our guests and advancing our service standards to new heights.

Position Overview:

We are seeking a confident, self-starter to join our team as a Customer Experience Manager. This pivotal role will lead our hospitality efforts in a fast-paced and constantly evolving environment. This role is best suited for someone who enjoys building and mentoring a team while having the freedom and independence to move quickly and make decisions. Are you a fearless leader who loves to win? Apply today!

Responsibilities:

1. Program Leader:
   
   
   
   • Lead efforts and success of our Ranch Pass Subscription program.
   
   
   • Increase both sales and retention of Ranch Pass Subscriptions.
   
   
   
   


2. Standard Setter:
   
   
   
   • Lead by example in all customer interactions.
   
   
   • Drive expectations and standards for the team with a customer focused approach.
   
   
   
   


3. Brand Champion:
   
   
   
   • Embody the vision and brand values.
   
   
   • Educate customers and employees about Golf Ranch and Golf Lite.
   
   
   
   


4. People Builder:
   
   
   
   • Lead and mentor on site Sales and Service team.
   
   
   • Evolve and improve sales and service process.
   
   
   
   


5. Customer Obsession:
   
   
   
   • Understand customer base and continuously find ways to create value.
   
   
   • Create relationships and connections with customers.
   
   
   
   

Managerial Responsibilities:

• Manager on Duty (MOD):




• Assume MOD responsibilities as needed to oversee daily operations, manage guest inquiries, and maintain a welcoming environment.


• Uphold company policies and standards to ensure a safe, enjoyable, and memorable experience for all guests and employees. 


• Continuously coach employees on day-to-day activities and empower them to handle responsibilities and processes independently.