Contact Center Sales Representative

Contact Center Sales Professional

Spring-Green is seeking a talented and self-motivated individual to join our Contact Center team as a Contact Center Sales Professional for Lawn Care.  The Contact Center Sales Professional is a full-time support position located in Plainfield, IL.  

This is a hybrid onsite / remote position requiring onsite attendance approximately 40% of the time (2 days per week) and home office / remote attendance approximately 60% of the time (3 days per week). It has a beginning hourly wage of $18 plus commission incentives.

We offer competitive benefits, including medical, dental, vision, life, disability insurance, FSA, 401(k) participation, paid holidays, and paid time off. 

Spring-Green has been providing lawn, pest and tree care services for over 47 years through a network of company owned and franchised locations. As an industry leader with locations in 25 states, we take our community and environmental responsibility seriously and are proud to help consumers enjoy their lawns and outdoor spaces.  At Spring-Green, our culture supports team members' pursuits of professional and personal growth. We work hard to create an atmosphere representative of our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

This position is under the direction of the Contact Center Sales Manager and performs inbound/outbound call center and Lawn Care sales and customer service functions for company and independently owned franchise operations. It is primarily a telephone-based position, focusing on handling inbound lawn care inquiries via telephone and managing interest and follow up through outbound telephone calls.

Day to day:

• Fielding and converting inbound lawn care sales calls on behalf of Spring Green operations throughout the United States in the interest of motivating leads & prospects to become Spring Green customers.
• Efficiently managing a high volume of leads coming in from many different sources, many of which will require outbound phone call follow-ups.
• Driving customer account growth and diversification across Spring Green Lawn, Pest Control and Tree services.
• Executing pre-determined, targeted outbound sales initiatives and upsell campaigns.  
• Explaining Spring Green’s lawn care service offerings and highlighting the value and benefits of becoming a Spring Green customer.
• Perform and document property measurements for company owned and independently owned locations.
• Delivery of an exceptional customer experience through all customer interactions and touchpoints.
• Answering lawn care sales and/or service-related questions.

Requirements:

• High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred. 
• Must have a minimum of one to three years of sales or customer service experience, preferably in a service-related industry.
• Although priority will be given to candidates with sales and related experience, prior sales experience is not required.
• Candidates should be self-motivated with a willingness and ability to learn quickly and have a pleasant telephone demeanor.   
• Basic computer skills are required, with a minimum typing proficiency of 45 WPM.

Equal Opportunity Employer

 

We are an Equal Opportunity Employer welcoming candidates from all backgrounds and industries to apply. We encourage personal and professional growth. Come join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.