Account Manager
MindCare Solutions is a leading provider of behavioral health services to long-term care communities, hospitals, emergency departments and outpatient clinics. We are seeking a highly organized Healthcare Account Manager to work with the Orlando area; travel required. This position will assist our account operations throughout the nation.
Compensation: $60,000 - $75,000 plus bonus opportunity
Position Summary:
- Manage relationships with multiple customers, ensuring high levels of satisfaction and effective communication
- Responsible for meeting metrics around encounters and growth in current accounts
- Implement and oversee services for various behavioral health entities, including FSEDs, EDs, and Inpatient facilities
- Provide workflow and technology education to the facility staff
- Train physicians on the use of internal and customer-specific external applications
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Review, update and manage physician schedules in coordination with customer needs
- Ensure appropriate coverage requirements are met
- Serve as primary point of contact for physician inquiries/needs and provide timely solutions
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Approve, audit and review timesheets that physicians submit
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Perform data analysis on patient volume at facilities and divisions
- Identifying gaps in service and making recommendations for improvement
- Collaborate with internal teams to enhance service offerings and support customer goals
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Stay up to date with industry trends and best practices
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Ensure compliance with relevant regulations and guidelines as needed
Benefits:
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Full health and wellness (Medical, Dental, Vision)
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Flexible spending account
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401K with 2% match
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Company paid life insurance
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Voluntary life/AD&D, short/Long term disability
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Positive work environment/culture
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Company paid holidays
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PTO
Requirements:
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Bachelor's degree in nursing preferred. Will also consider healthcare administration, business, or a related field
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3-5 years of experience in account management, healthcare, or a related field, preferably in behavioral health
- Strong interpersonal and communication skills, with the ability to build and maintain relationships
- Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously
- Proficiency in data analysis and reporting, with experience using data visualization tools
- Strong understanding of healthcare systems, processes, and regulations.
- Ability to work independently and as part of a team, adapting to changing priorities and customer needs
- Experience with training and onboarding users on software applications
- Highly proficient in Excel, Word, PowerPoint, and other Microsoft 365 applicationsUp to 50% travel required