Body Shop Customer Service Rep

Mike Anderson Chevrolet of Merrillville, an 10x GM Dealer of the Year award winner, is seeking a Body Shop Customer Service Rep to help be a part of an efficient and profitable Body Shop Department. Mike Anderson Chevrolet is the #1 Chevrolet dealership in Indiana and we pride ourselves with our award-winning Mark of Excellence World Class Technicians and nationally ranked corvette specialists. Mike Anderson Chevrolet is following safe social-distancing measures and has recently disinfected the whole store. Come join our growing team in a safe environment!

BENEFITS:

• 401k with company match


• 
  Medical, Dental, Vision Insurance
  


• Vacation Time


• Holiday Pay


• Sick Pay


• Dealer Discounts


• Strong Community Involvement with Red Cross, Salvation Army and American Cancer Society


• Onsite State-of-Art Collision Center


• Highly skilled, nationally awarded parts and service staff


• Large facility with premier location


• Equal Opportunity Employer

RESPONSIBILITIES:

• Greets customers as they arrive in a pleasant and professional manner.


• Answers incoming phone calls in a prompt, polite, and professional manner.


• Screens calls, directs them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.


• Opens repair orders for all vehicles coming into the body shop for repairs.


• Receives cash, checks, and credit card payments from customers and records the amounts received.


• Closes repair orders on the computer system in a timely manner.


• Files repair orders.


• Reconciles cash drawer daily, as directed by the accounting office.


• Follows up on body shop accounts receivable to maintain satisfactory levels of payment.


• Assists body shop manager as necessary (i.e., payroll, estimates, vendors, etc.).


• Prepares purchase orders for all vendors.

REQUIREMENTS:

• Friendly and customer service focused


• Reliable


• Able to multi-task and work under pressure


• Able to walk and stand for long periods of time as well as work outside


• Have basic computer knowledge


• Customer Service experience is preferred


• Professional appearance is necessary


• Clean and valid driver’s license is required


• Must be willing to submit to a pre-employment background check & drug screen