The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
Account Management
Consistently ensure 100% complete and total client satisfaction
Manage a large, complex, functionally diverse and globally dispersed client partnership
Maintain strong relationships within client organizations at the decision maker and end-user levels; present a consistent MMA East image to those clients; build high levels of client satisfaction; execute proper client agreements
Demonstrate the ability to clearly articulate total cost of ownership and value contribution to assigned accounts within MMA East
Develop, implement and manage project plans in conjunction with the client
Articulate needs and desires of the client and translate into actionable plans for the assigned Client Service team members
Act as communication conduit for entire MMA East organization to assigned accounts
Serve as the primary escalation contact for client resolution of issues
Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness and efficiency and execute implementation
Sales
Develop and execute account plans for assigned accounts to ensure retention
Continuously identify and capture new sources of revenue within assigned accounts
Develop and deliver detailed, accurate and timely revenue forecasts to sales management
Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
Identify the factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for MMA East
Client Services
Partner with team of resources dedicated to the assigned accounts – potential team members may include underwriting, client service, voluntary benefits, benefits administration and administrative resources
Provide clear communications so client team maintains a thorough understanding of the client’s challenges, issues, expectations and goals
Coordinate with Client Service Director to provide education needed to support clients
REQUIRED EDUCATION AND EXPERIENCE:
Bachelor’s degree and minimum 7+ years experience in Health and Welfare Consulting required, with specific sales or account management-related experience preferred
Demonstrated experience with 200-1,000 life clients required, with specific experience operating at the C-level regarding negotiations, business development and relationship management
Effective analytical, math and problem solving skills, sound judgment, strong decision making ability, confidence to make difficult decisions and excellent communication skills
Must be organized, detail oriented and able to translate big picture ideas into client objectives
KNOWLEDGE, SKILLS AND ABILITIES
Strong organizational, management and account planning skills with analytical skills and strong attention to detail;
Work in a high production team environment with a high degree of complexity
Operate independently and provide appropriate information and direction to other individuals.
Provide effective, accurate, clear communication to internal company team members and clients
Ability to interact in a professional manner with clients, vendors, carriers and internal departments including sales, marketing, HR, Finance, IT and other functional areas within MMA East and designated key accounts
WORK LOCATION
Work is typically performed in a hybrid manner based out of our Conshohocken, PA, office.
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.